Mumbai Metro is not very disabled-friendly

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By Vedika Chaubey and Neha LM Tripathi  http://www.mid-day.com/

The all-new Mumbai Metro might be extremely convenient for people travelling from Versova and Ghatkopar, but the city’s newest suburban travel option is not friendly for persons with disabilities (PWDs). mid-day correspondents set out to travel on the Metro, with one of them posing as wheelchair-bound. And the ride was a tough one.

An official, after much deliberation with his colleagues, told us there was nothing they could do to help us reach the ground floor. He requested us to go back to Asalpha, but accompanied us till the train door
An official, after much deliberation with his colleagues, told us there was nothing they could do to help us reach the ground floor. He requested us to go back to Asalpha, but accompanied us till the train door

Asalpha
Our journey began at Asalpha, where we found that the ramp for PWDs is difficult to navigate, since it is slightly elevated. We found that if a PWD does not have someone to help, it will be nearly impossible to get on the ramp

Jagruti Nagar
The next hurdle was at Jagruti Nagar, where there is no lift connecting the ground and the first floors. All Metro stations are on the second floor, and when we reached the first floor, we were told that the lift going to the ground floor was not functional.

The guards, while being empathetic to our situation, discussed and told us they couldn’t do anything about it. We were asked to go back to Asalpha, and reach our destination by road; we did so, as there was no other way out. However, one of the officials escorted us to the train’s door. More info

 

 

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